Complaints Procedure

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

Wanganui Finance is a member of:
Financial Services Complaints Ltd

Financial Service Providers are regulated by the Financial Markets Authority.  You can check the status ofWanganui Finance at and searching 183404. You can contact the FMA for more information,including financial tips and warnings at

A copy of the FSCL Guide to Handlng Complaints can be found here.

A copy of our disclosure statement is here.